Help Center
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Getting Started
How do I charge my Scanmarker?
Scanmarker Max and PAL charge via USB-C. Scanmarker Pro uses Micro-USB. Plug the included cable into any USB-A wall adapter or computer port. A full charge takes approximately 2 hours from empty. The LED indicator turns solid green when charging is complete.
How do I turn my Scanmarker on for the first time?
Press and hold the power button on the side of the pen for 2 seconds until the display lights up. On first boot, the device will prompt you to select a language. Follow the on-screen instructions to complete setup.
How do I scan text?
Place the tip of the pen at the beginning of a line of text, press the scan button (or touch the screen on Max), and glide steadily from left to right along the line. Lift the pen at the end of the line. The scanned text will appear on the display or your connected device within about one second.
Does Scanmarker work with handwritten text?
Scanmarker is optimized for printed text. Handwriting recognition is not supported. The pen works best with clearly printed text in a standard font — books, worksheets, documents, and product labels all work well.
Connectivity
How do I connect Scanmarker Pro or Air to my phone?
Download the Scanmarker app from the App Store or Google Play. Open the app and tap "Connect device." Put your pen in pairing mode by holding the Bluetooth button until the LED flashes blue. Select your pen from the list in the app. Pairing takes about 10 seconds.
Why is my Bluetooth connection dropping?
Keep the pen within 10 meters of your device with no physical obstructions. If drops persist, un-pair and re-pair the device. Ensure the Scanmarker app is running in the foreground on iOS — background Bluetooth is limited by iOS. Updating firmware often resolves connectivity issues.
Can I connect Scanmarker to a Chromebook?
Yes. Scanmarker Pro and Air connect to Chromebooks via Bluetooth. Scanmarker USB works on Chromebooks without any driver installation — it appears as a USB keyboard. Use the Chrome browser for the full Scanmarker web app experience.
Can two people use the same Scanmarker pen?
Yes, but only one device can be paired via Bluetooth at a time. To switch between devices, disconnect from the current device in the app and re-pair with the new one. Scanmarker Max can also be used standalone without any Bluetooth connection.
Software & Apps
What is the Scanmarker web app?
The Scanmarker web app (scanmarker-app.vercel.app) is a cloud-based platform where scanned text syncs automatically. You can review, organize, and export your scans to Google Drive, Word, or plain text. A free tier is included with your pen purchase — a paid subscription unlocks higher usage limits and advanced features.
How do I export scans to Google Drive?
In the Scanmarker app or web app, tap the export icon on any scan or folder. Select "Google Drive" from the export options and sign in with your Google account when prompted. Choose the destination folder and tap Export. Your scans will appear as Google Docs.
Does the Scanmarker app work offline?
Basic scanning and read-aloud on Scanmarker Max and PAL work fully offline. The web app requires an internet connection for sync and cloud features. Offline TTS languages are pre-loaded on the device — Max supports 30 offline TTS languages.
How do I update the firmware on my pen?
Connect your pen to the Scanmarker app on your phone or computer. If a firmware update is available, a notification will appear in the app. Tap "Update" and keep the pen within Bluetooth range during the update — it takes about 3 minutes. Do not power off the pen during an update.
Warranty & Returns
What does the Scanmarker warranty cover?
All Scanmarker hardware products come with a 1-year limited warranty covering manufacturing defects and hardware failures under normal use. Physical damage, water damage, and unauthorized modifications are not covered. Accessories such as Phonics Flash Cards are not covered by the hardware warranty.
How do I file a warranty claim?
Email support@scanmarker.com with your order number, a description of the issue, and photos if applicable. Our team will respond within 2 business days. If your device is covered, we will ship a replacement at no charge.
What is the return policy?
Scanmarker offers a 30-day return policy on all hardware purchased directly from scanmarker.com. The device must be in its original packaging and undamaged. Email support@scanmarker.com to initiate a return. Refunds are processed within 5 business days of receiving the returned device.
Can schools return products purchased with a purchase order?
Yes. Schools have the same 30-day return window. Contact our education team at schools@scanmarker.com to coordinate the return and arrange credit or replacement. We work with school procurement departments to handle PO-based returns smoothly.